Tip 1: Where to complain about kindergarten

You will need

• - city telephone directory;
• - a computer with Internet access;
• - Copies of appeals to the head.

Instruction

Formulate what exactly does not satisfy you in the work of the kindergarten. It depends on which organization you will write a complaint to. If the group is dirty, children are poorly fed, or, say, the site is not equipped according to safety standards, contact Rospotrebnadzor. This organization usually responds to telephone calls from citizens. But it is still better to file a complaint in writing, especially if you assume that the case will not be limited to one complaint and you will have to apply to other authorities.

If you think that the teacher mistreats the children, does not cope with the team, and regime moments in the group are not fulfilled, try contacting the head teacher first. Talk to other parents and find out if they have complaints too. If there is, write a collective letter addressed to the manager, briefly and clearly stating your claims. Such a document is in free form, but it must be indicated in it to whom the letter is addressed, the full name of the children's institution, and your contact details. In the letter, as briefly and clearly as possible, state the claims: what happened, when and with whom.

If you do not get understanding from the head, contact the local department of education. The text of the complaint can be taken from a letter to the manager, but you must definitely add that you contacted her, but the situation has not changed. The complaint is written to the head of the education department.

The next authority to contact, if the department of education did not help, is the deputy head of the administration for social issues. You can send a complaint by registered mail with notification by regular mail, by e-mail or hand it over to the reception of the local administration. Do not forget to attach copies of appeals to the head and to the education department. You can also make an appointment in person and state your grievances orally.

An organization such as Rosobrnadzor can also protect the rights of your child. It is she who controls the situation in kindergartens. You can contact them by phone, send a registered letter or through an electronic public reception. In the latter case, do not forget to scan the texts of complaints to previous instances and attach them to your appeal.

If you notice gross violations of Russian legislation in the work of the kindergarten, contact the prosecutor's office. At your signal, the prosecutor should conduct an investigation. If the facts of violation of the law are confirmed, he can also start a judicial procedure.

Sources:

• complaints about kindergartens

There are many reasons why conflicts with kindergarten workers can occur - this is the negligent or rude attitude of educators towards children, and poor-quality food, and general living conditions in the institution. If the parties cannot reach a common agreement, for example, when kindergarten staff deny obvious violations, then a complaint should be written to a higher person (principal of the kindergarten) or to the city's Department of Education and the Ministry of Education.

You will need

• - paper,
• - pen.
• - Documents that are evidence of the violation (if any).

Instruction

Specify the name of the person to whom your complaint will be addressed, as well as the names of the persons who, in your opinion, are guilty of violations. When addressing any official, it is very important to correctly indicate his initials and, as well as the name and address of the institution where you are applying.

Clearly state the subject of the complaint or the issue on which you are applying. The more precisely you do this, the faster you will receive a decision on your request. Justify your appeal, note the facts indicating a violation, attach the necessary conclusions of services (for example, sanitary services), receipts, if any and if necessary.

Specify the solution that you think will satisfy you and solve the problem you asked about.

Submit a complaint. You can do this by email or regular mail, or you can personally deliver it to the appropriate authorities. You can send a complaint by registered mail with a return notification and a request for a response (about whether the measures were taken in the end) in writing. Be sure to make copies of all submitted documents.

note

If you are taking the complaint to the appropriate agency in person, please make two copies of the document. Make sure that the employee who accepts your documents leaves a note on the document indicating when and by whom the document was accepted.

Helpful advice

When filing a complaint with the Department of Education, you can indicate that a copy of all documents has also been sent to the prosecutor's office - perhaps this will contribute to an immediate response and speed up the resolution of the problem. If the problem is serious, the documents should be sent to the prosecutor's office in reality.

Often, the parents of a baby who is taken to kindergarten have misunderstandings and conflicts with his teacher. Problems can be of various kinds, ranging from indifferent attitude towards the child, ending with outright rudeness of the teacher. What to do and where to complain if it is impossible to agree with the teacher?